Monthly Archives: February 2012

Rethinking the Tip Jar

I picked up some coffee the other day at Birch Coffee near our offices and encountered this tip jar (yes, I tipped for LOTR): Aside from this being a creative way to ask for tips, I am willing to bet

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Posted in Business, Economics

Retail is Dead, Long Live Retail

There’s a pretty good read in the Economist this week on ‘making it click‘ that convincingly makes the point that the Internet presents little opportunity for retailers. ┬áThis is an over-simplification of the point of the article. ┬áThe author also

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Posted in Business, Media & Technology

Segmentation and CRM

I recently had an experience with customer service at Apple that reminded me of lessons I’ve learned on segmenting customers. My iPhone broke after a few months of use; the home button stopped responding. The last three months in my

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Posted in Uncategorized